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  1. Data processing

Data processing

We highly value the security of any personal data you submit. We process all customer data in compliance with the Personal Data Protection Law, as such:

  • none of the data you submit to us, will be handed over to 3rd parties, without your prior explicit agreement;
  • no billing or financial information is required to create an account.

In order to provide convenient payment services, the personal data related to payment processing may be transfered to authorized processors:

Reasons of collecting personal data and collected data types.

Client card

"Gandrs" Client card is virtual, so we need the following data to verify your identity and prevent your client card from being used by third parties:

Data Reason
Name/Surname* Necessary to identify a person
E-mail* Necessary to identify a person. The e-mail address also can be used to connect to your profile on the homepage.
Phone* Necessary for urgent communication, and you can use the phone number to connect to your profile on the homepage
Address For extra identification, if there are several people with the same name and surname
Gender For defining an allocution
Preffered language for communication* Allows us to communicate with you in the preffered language
Date of birth Allows "Gandrs" Ltd. to congratulate you on your Birthday by giving a 20% discount for two weeks since your Birthday
Acceptance to receive news* Allows us to send you news and special offers

*Required fields. We keep the data for as long as you have not requested data deletion. After deleting the data, the customer card and the accumulated discount level permanently cease to function. We use third-party services to send news and news emails.

Online shop orders

Name/Surname* Necessary to identify a person
E-mail* Necessary to identify a person and to inform about online shop order's status
Phone* Necessary for urgent communication and to inform about online shop order's status
Address* Necessary to deliver an order (if necessary) and to write out an invoice

Name, surname, phone number and the address can be passed to the third party companies if you have chosen the delivery method "delivery to the address". Your personal information is stored forever or until you request anonymisation of the data.

Rent orders

As we are putting our own inventory at your disposal in exchange for a relatively small security that does not cover the full inventory value, we require the following data: 

Name/Surname* Necessary to identify a person
E-mail* Receive information about your rent reservation 
Phone* For urgent communication, in case of any changes in the reservation or specifying details
Address* To write out an invoice
Personal identification document number * (The document is only visually inspected and personal information is compared. The document is not copied or retained). It is necessary that in case of problems we could pass on information to the State Police of Latvia and be 100% sure about your identity. The document number is stored for a further 3 weeks after the inventory is returned and then automatically deleted.

Your personal information (other than personal identification data) is stored forever or until you request anonymisation of the data.