- For rental serice, payment must be made with credit card or bank transfer. No cash accepted.
- When picking up rental equipment you are required to show an ID, allow us to make a copy of it, as well as provide your phone number.
Customer rights and obligations
- The customer is responsible for all activities made from their user account, account security, and any information submitted to Gandrs.
- The customer is not allowed to compromise the security of our site. In case of infringement SIA Gandrs reserves the right to unilaterally terminate the provision of services without warning and explanation.
- The customer is expected to return the equipment in the same condition, as it was on pickup, with the exception of mechanical wear and tear. In case of equipment damage, the renter bears any repair costs, as per pricing of Gandrs workshop or rental equipment maintenance pricing*.
* Rental equipment maintenance pricingWet tent (1-3 persons) 4.00 EUR Wet tent (4-5 persons) 6.00 EUR Lost tent pegs 7.00 EUR Wet sleeping bag 6.00 EUR Dirty air mat 2.00 EUR Inflated air mat (1 pc) 3.00 EUR Wet camping chair 4.00 EUR Damaged tourism equipment packaging 4.00 EUR Wet rope 5.00 EUR Wet climbing shoes 6.00 EUR Damaged mountaineering equipment Refund remaining value Wet winter wetsuit 8.00 EUR Wet cross-country ski boots 3.00 EUR Wet alpine ski boots 4.00 EUR Wet snowboard boots 4.00 EUR Wet back protector 2.00 EUR Wet winter gear bag 2.00 EUR Damaged skis, damaged snowboard Contact Gandrs workshop Dirty bicycle 4.00 EUR Dirty bike bag 2.00 EUR Damaged child seat 4.00 EUR Damaged bicycle equipment Contact Gandrs workshop Lost bicycle lock key Refund remaining value Lost/damaged bicycle lock Refund remaining value
SIA Gandrs rights and obligations
- In accordance with product and services descriptions, Gandrs undertakes to provide availability of the product at the booked time.
- Gandrs provides the rental inventory, to the renter, in good condition and ready for use.
- No refunds for unused rental time are available, when returning equipment early.
- The renter may be asked to provide a safety deposit for the duration of the rental period.